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Adobe Update Information

How to log in to Adobe Products

If you have never logged into Adobe before, you already have an account associated with your @cia.edu or @student.cia.edu email. Please go to adobe.com, click Log In in the upper right, enter your cia email, and click Forgot Password. Follow the instruction and enter a password you will remember.

Next launch the Adobe software you want to use and enter the email and password. You are now able to use the Adobe software.

 

Adobe Update on CIA-Owned Laptops

If you have a CIA-owned laptop you MUST schedule an appointment.

Please schedule a time to drop off your computer with the Help Desk in room 116 at the following link. https://cia_support.youcanbook.me/

  • We will keep the device for 24 hours and update the Adobe products.
  • Before your drop off time, please back up your data either on google drive or on an external drive. 
  • If you have a Macbook we will update you to Mojave, the latest supported OS.

 

Adobe Update in Offices Schedule

After Nov 30th, all of the Adobe products installed on your workstations will stop working. This includes Adobe Acrobat, which many of you use to edit and view pdfs.

In order to prevent this software failure, the CIA Help Desk will update your workstations to the newest Adobe products over the next two months.

The schedule for when these updates will take place for each office is below. Please mark in your calendar the update date. 

For the update to take place, the Help Desk staff requires 1 hour at your workstation to complete the update. It may take up to 3 days for the staff member to update your office. Thank you for being flexible during this time.

Please note this update is for workstations only. CIA-owned laptop holders must schedule a drop off time from a different email.

If you have any questions or concerns about this process, please email Poppy Lyttle at pclyttle@cia.edu.

 

Facilities Oct 9 - Ricardo

Student Affairs Oct 23 - Ricardo

Admissions Oct 28 - Armand

Writing Center Staff Computers & Foundation Office PC Oct 30 - Ricardo

Alumni & Cinematheque Nov 4 - Armand

OAA Nov 6 - Ricardo

Marketing Nov 11 - Poppy

Assorted Macs Listed Below Nov 11 - Armand

  • DOC staff
  • Libral Arts
  • Painting Office (now 416)
  • SEM Office
  • Printmaking
  • Checkout Office Computers
  • Jewelry and Metals TS’s Computer

CE Nov 18 - Armand

Library Nov 20 - Ricardo

 

Thank you,
Support Services

CIA's Technology Store is where you find:

  • Laptop Requirements
  • Apple Store
  • Dell Store
  • Software

Shop Now.

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Visit the Help Desk

Help Desk: room 116
Hours: weekdays 8:30am-4:30pm
 
Say hello to our staff, Ricardo and Armand!
Fill out the walk-in iPad!
 
IT Main Office: room 413
Hours: weekdays 8:30am-4:30pm
 
Poppy Lyttle, Help Desk Manager
Greg Slaby, Assoc. Dir. of Network Administration
Mike Anderson, Assoc. Dir. of Administrative Systems
Matt Minnich, Assoc. Dir. of Online Services
Mat Felthousen, VP of Support Services
 

Schedule an Appointment

Mac OS

Mojave 10.14

Windows OS

Windows 10 — version 1803

iPhone iOS

iOS 12

Adobe

Creative Cloud 2019