These FAQs will be updated as necessary.

  • Why are we moving from Google to Microsoft 365?
    • Establishes a common e-mail environment.
    • Incorporates industry-leading security standards.
    • Workforce readiness with experience in the M365 suite.
    • Currently, students use a different email platform than faculty and staff. That leads to issues with calendaring, address books, and spam filtering. Having all students, faculty, and staff on the same email platform will allow students to make appointments more easily with faculty and staff.
    • Microsoft’s email comes with advanced cybersecurity protection
  • When will the migration to Microsoft 365 take place?
    • June 1, 2024
  • Will my email address change?
    • No
  • How do I access Microsoft 365?
  • Will my existing emails and calendar events be transferred to Microsoft 365?
    • TBD
  • What happens to my Google Drive files and documents?
    • Google Drive files and documents will not be affected by the change of email and calendar systems. Whether changes occur in the future will be based on an audit of current CIA usage after the email and calendar changes have been made. Can I still use the Gmail and Google Calendar apps on my phone? Gmail and Google Calendar services will no longer function with your CIA account. Personal accounts will not be affected by this change.
  • Will I have access to Microsoft Office applications with Microsoft 365?
    • Yes
  • Can I set up my Microsoft 365 email on an email client of my choice?
    • Yes
  • Where can I get help if I encounter issues with Microsoft 365?
    • Requests for help can be made in person at the Help Desk room 116 or online at support.cia.edu