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Link to Optional Training

High priority

Optional Technology Training

After logging in with your CIA ID, you should see several optional trainings available in the 'Library' tab!

Read more Link to Optional Training Read more

Top-Clicked Phishing Tests

Using the Phish Alert Button


Read more Using the Phish Alert Button Read more

You can help prevent cyberattacks

You can help prevent cyberattacks

To see up-to-date live computer availability click on this link: http://ciaart-lic02:5444/maps (this only works if you are on campus, you will receive an alert that the site is unsafe, but you can click past that in advanced.)

Visit the Help Desk

Help Desk: room 116
Phone: (216) 421-7421
Mondays - Friday: 8:30am-4:30pm
John Dalrymple, Help Desk Team Leader
Allen Selker, Manager Technology Services
IT Main Office: room 413
Hours: weekdays 8:30am-4:30pm
Zack Frazier, Systems and Business Analyst
Matthew McKenna, Dir. of Information Technology
Matt Minnich, Assoc. Dir. of Online Services
Ricardo Nims, Systems Administrator
Greg Slaby, Assoc. Dir. of Network Administration

Mac OS

Monterey (MacOS 12)

Ventura (MacOS 13)

Windows OS

Windows 10 — version 22H2


iPhone iOS

iOS 14


Creative Cloud 2022

CIA's Technology Store is where you find:

  • Laptop Requirements
  • Apple Store
  • Dell Store
  • Software

Shop Now.