Technology How-Tos

General resources

Get help using 'General resources'

  • Apple Care

    Name Description Status Source
    Apple Care Info Required www.apple.com Edit Apple Care Info Delete Apple Care Info
    Apple Care FAQ Required www.apple.com Edit Apple Care FAQ Delete Apple Care FAQ
    Apple Support Required getsupport.apple.com Edit Apple Support Delete Apple Support
    Find an Apple Store

    Get one on one support at the Apple Store.

         		Required www.apple.com Edit Find an Apple Store Delete Find an Apple Store
    Check Apple Care status

    Find out what warranty / protection exists for your apple device.

         		Required selfsolve.apple.com Edit Check Apple Care status Delete Check Apple Care status
    While focused on a reorder icon, press the Enter key or spacebar to "select" the icon. While a reorder icon is selected, pressing the up and down arrows will change the order of the selected item within the list. Pressing Enter key or spacebar again will drop the selected item at that location in the list.

  • Apple ID

    Name Description Status Source
    Apple ID Required appleid.apple.com Edit Apple ID Delete Apple ID
    Create Apple ID without a Credit Card Required support.apple.com Edit Create Apple ID without a Credit Card Delete Create Apple ID without a Credit Card
    Change Apple ID Region Required support.apple.com Edit Change Apple ID Region Delete Change Apple ID Region
    Can't change Apple ID Region Required support.apple.com Edit Can't change Apple ID Region Delete Can't change Apple ID Region
    While focused on a reorder icon, press the Enter key or spacebar to "select" the icon. While a reorder icon is selected, pressing the up and down arrows will change the order of the selected item within the list. Pressing Enter key or spacebar again will drop the selected item at that location in the list.

  • Cleveland Public Library

    By registering with the Cleveland Public Library system, you receive free access to the below services. To get a library card, you can visit a Cleveland Public library (the nearest to CIA is 1962 Stokes Blvd, Cleveland, OH 44106) or you can apply online here.
    Name Description Status Source
    Lynda.com Required cpl.org Edit Lynda.com Delete Lynda.com
    Gale Courses Required cpl.org Edit Gale Courses Delete Gale Courses
    Freegal Required cpl.org Edit Freegal Delete Freegal
    Rosetta Stone Required cpl.org Edit Rosetta Stone Delete Rosetta Stone
    Flipster Digital Magazines Required cpl.org Edit Flipster Digital Magazines Delete Flipster Digital Magazines
    OverDrive Required clevnet.overdrive.com Edit OverDrive Delete OverDrive
    Hoopla Required cpl.org Edit Hoopla Delete Hoopla
    While focused on a reorder icon, press the Enter key or spacebar to "select" the icon. While a reorder icon is selected, pressing the up and down arrows will change the order of the selected item within the list. Pressing Enter key or spacebar again will drop the selected item at that location in the list.

  • iPad Help

    Name Description Status Source
    iPad User Manuals

    Download a PDF manual

         		Required support.apple.com Edit iPad User Manuals Delete iPad User Manuals
    iPad User Guide

    Directs to ipad pdf manuals from computer.

         		Required help.apple.com Edit iPad User Guide Delete iPad User Guide
    Archive or make copies of your iCloud data Required support.apple.com Edit Archive or make copies of your iCloud data Delete Archive or make copies of your iCloud data
    About backups for iOS devices

    Help with deciding your best option for iPad backups

         		Required support.apple.com Edit About backups for iOS devices Delete About backups for iOS devices
    Backup and Restoration Required support.apple.com Edit Backup and Restoration Delete Backup and Restoration
    What to do before returning an iPad

    This article talks about what to do with an iPad before selling or giving it away. The same information applies to returning a CIA iPad.

         		Required support.apple.com Edit What to do before returning an iPad Delete What to do before returning an iPad
    Remove device from Find my iPad/ iPhone

    Make sure this step happens before returning an iPad to the checkout or IT.

         		Required support.apple.com Edit Remove device from Find my iPad/ iPhone Delete Remove device from Find my iPad/ iPhone
    Turning Off iCloud

    You can change your iCloud settings or turn it off completely

         		Required support.apple.com Edit Turning Off iCloud Delete Turning Off iCloud
    iPad not recognized in iTunes - Windows Required support.apple.com Edit iPad not recognized in iTunes - Windows Delete iPad not recognized in iTunes - Windows
    iPad not recognized in iTunes - Mac Required support.apple.com Edit iPad not recognized in iTunes - Mac Delete iPad not recognized in iTunes - Mac
    While focused on a reorder icon, press the Enter key or spacebar to "select" the icon. While a reorder icon is selected, pressing the up and down arrows will change the order of the selected item within the list. Pressing Enter key or spacebar again will drop the selected item at that location in the list.

  • Email

    Name Description Status Source
    Employee web email Required outlook.office365.com Edit Employee web email Delete Employee web email
    Employee Mail Quarantine

    Manage your CIA email quarantine.

         		Required protection.office.com Edit Employee Mail Quarantine Delete Employee Mail Quarantine
    Student Web email Required outlook.office365.com Edit Student Web email Delete Student Web email
    While focused on a reorder icon, press the Enter key or spacebar to "select" the icon. While a reorder icon is selected, pressing the up and down arrows will change the order of the selected item within the list. Pressing Enter key or spacebar again will drop the selected item at that location in the list.

  • Google Apps

    Name Description Status Source
    How to use Google Apps Required learn.googleapps.com Edit How to use Google Apps Delete How to use Google Apps
    Google Docs Add Ons Required zapier.com Edit Google Docs Add Ons Delete Google Docs Add Ons
    While focused on a reorder icon, press the Enter key or spacebar to "select" the icon. While a reorder icon is selected, pressing the up and down arrows will change the order of the selected item within the list. Pressing Enter key or spacebar again will drop the selected item at that location in the list.

  • Microsoft Office 360

    Name Description Status Source
    Word 2016 for PC Required support.office.com Edit Word 2016 for PC Delete Word 2016 for PC
    Excel 2016 for PC Required support.office.com Edit Excel 2016 for PC Delete Excel 2016 for PC
    Powerpoint 2016 for PC Required support.office.com Edit Powerpoint 2016 for PC Delete Powerpoint 2016 for PC
    OneNote 2016 for PC Required support.office.com Edit OneNote 2016 for PC Delete OneNote 2016 for PC
    Outlook 2016 for PC Required support.office.com Edit Outlook 2016 for PC Delete Outlook 2016 for PC
    While focused on a reorder icon, press the Enter key or spacebar to "select" the icon. While a reorder icon is selected, pressing the up and down arrows will change the order of the selected item within the list. Pressing Enter key or spacebar again will drop the selected item at that location in the list.

  • Wacom

    Name Description Status Source
    Wacom Community Required community.wacom.com Edit Wacom Community Delete Wacom Community
    Getting Started with Cintiq22 Required www.wacom.com Edit Getting Started with Cintiq22 Delete Getting Started with Cintiq22
    Wacom Education Youtube Required www.youtube.com Edit Wacom Education Youtube Delete Wacom Education Youtube
    While focused on a reorder icon, press the Enter key or spacebar to "select" the icon. While a reorder icon is selected, pressing the up and down arrows will change the order of the selected item within the list. Pressing Enter key or spacebar again will drop the selected item at that location in the list.

  • Google Meet Screen Sharing on iOS Devices

    Instructions on how to present your iOS device screen while in Google Meet. This is helpful if IT needs to support you remotely on these devices.
    Name Description Status Source
    Sharing an iPad Screen

    Unfortunately, this requires also having an Apple Computer

         		Required youtu.be Edit Sharing an iPad Screen Delete Sharing an iPad Screen
    Sharing an iPhone Screen Required youtu.be Edit Sharing an iPhone Screen Delete Sharing an iPhone Screen
    While focused on a reorder icon, press the Enter key or spacebar to "select" the icon. While a reorder icon is selected, pressing the up and down arrows will change the order of the selected item within the list. Pressing Enter key or spacebar again will drop the selected item at that location in the list.

  • Ungrouped

    Name Description Status Source
    Change your password Required cia.screenstepslive.com Edit Change your password Delete Change your password
    While focused on a reorder icon, press the Enter key or spacebar to "select" the icon. While a reorder icon is selected, pressing the up and down arrows will change the order of the selected item within the list. Pressing Enter key or spacebar again will drop the selected item at that location in the list.
While focused on a reorder icon, press the Enter key or spacebar to "select" the icon. While a reorder icon is selected, pressing the up and down arrows will change the order of the selected item within the list. Pressing Enter key or spacebar again will drop the selected item at that location in the list.
Edit the following settings for all selected Resources.
Select a start and end date and time
Start: Start:
End: End: