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Laptop Requirements

CIA's Student Laptop Requirements

CIA has recently updated our Student Laptop Requirements for the 2024-2025 academic year and opened up a Rent-To-Own Student Laptop Program.

Please visit the CIA Student Laptop Requirements page or the CIA Student Laptop FAQs page for additional information.

Please submit questions to support.cia.edu .

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Visit the Help Desk

Help Desk: room 116
Phone: (216) 421-7421
Hours:
Monday - Friday: 8:30am-4:30pm
 
Allen Selker, Manager Technology Services
Noah Krems, Help Desk Team Lead
 
IT Main Office: room 413
Hours: weekdays 8:30am-4:30pm
 
Zack Frazier, Manager of Digital Transformation and Administrative Systems
Matthew McKenna, Assoc. VP of Information Systems
Matt Minnich, Assoc. Dir. of Online Services
Ricardo Nims, Systems Administrator
Greg Slaby, Assoc. Dir. of Network Administration
 
 

 

KnowBe4 Optional Training

KnowBe4 Optional Training

To access KnowBe4's optional trainings, please follow the link to: https://training.knowbe4.com/ and log in with your CIA credentials.

Screenshot of the knowBe4 login screen

 

 

Once logged in, use the buttons along the top row of the page to navigate to the "Library" tab to browse the available training modules.

screenshot of KnowBe4 optional training options listed in rows of images with the name of the each course

 

Tech FAQ

Handouts

myCIA>Support Form

Support Form

 

Services Status Dashboard

OS Updates CIA IT Supports

Mac OS

Ventura (MacOS 13)

Sonoma (MacOS 14)

Sequoia (MacOS 15)

 

 

Windows OS

Windows 10 — version 22H2

Windows 11 — version 23H2

 

iOS

iOS 16

iOS 17

 

Adobe

Creative Cloud 2024

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