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CIA's Student Laptop Requirements

CIA has recently updated our Student Laptop Requirements for the 2024-2025 academic year and opened up a Rent-To-Own Student Laptop Program.

Please visit the CIA Student Laptop Requirements page or the CIA Student Laptop FAQs page for additional information.

Please submit questions to .

Student Email Transition

Student email is moving to Microsoft 365

Please visit the following page for information on CIA's Student Email Transition

Action Required: CIA Email and Adobe Accounts for Graduating Students (May 2024)


May 2024 CIA Graduates,

As a friendly reminder, we wanted to prepare you in terms of what to expect with your CIA accounts upon graduation. Action is required on your part to transfer email and Adobe Creative Cloud data.


CIA Email

Your email address along with other Google-related services will cease to function effective May 31, 2024. Due to changes in Google’s terms and services, as well with as the operations of CIA’s Information Technology Department, we have discontinued the service of providing Google accounts to CIA alumni. While we understand that this may be inconvenient for some, Google provides clear instructions for transferring emails and files. Please make sure to complete this transfer before May 31st. This guide should walk you through creating a new Gmail account and transferring emails and files.


Adobe Account

Your Adobe account from CIA with your email will no longer be active effective May 31, 2024. Your Adobe account will be disabled on this date, so it is important to save any Adobe data to another location prior to May 31st. Instructions on how to migrate data can be found here. Note that there are separate processes for regular Adobe data and portfolio data.


If you require additional assistance, please submit a ticket here

Visit the Help Desk

Help Desk: room 116
Phone: (216) 421-7421
Monday - Friday: 8:30am-4:30pm
Allen Selker, Manager Technology Services
Noah Krems, Help Desk Team Lead
IT Main Office: room 413
Hours: weekdays 8:30am-4:30pm
Zack Frazier, Manager of Digital Transformation and Administrative Systems
Matthew McKenna, Assoc. VP of Information Systems
Matt Minnich, Assoc. Dir. of Online Services
Ricardo Nims, Systems Administrator
Greg Slaby, Assoc. Dir. of Network Administration


KnowBe4 Optional Training

To access KnowBe4's optional trainings, please follow the link to: and log in with your CIA credentials.

Screenshot of the knowBe4 login screen



Once logged in, use the buttons along the top row of the page to navigate to the "Library" tab to browse the available training modules.

screenshot of KnowBe4 optional training options listed in rows of images with the name of the each course


Mac OS

Monterey (MacOS 12)

Ventura (MacOS 13)


Windows OS

Windows 10 — version 22H2



iOS 15

iOS 16



Creative Cloud 2022

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